What is WebQ?
Welcome to WebQ! WebQ is our new help center which was developed to facilitate timely, accurate and efficient maintenance and development for HCA websites. It contains many useful features, such as a ticketing system, community forum and knowledge base. Recently, WebQ replaced the hcawebservices.com site. All tickets now should be submitted at https://webq.zendesk.com.
Frequently Asked Questions
You may already have an account with us. If so, follow the directions for changing your password.
To check the status of a ticket in WebQ, log in at https://webq.zendesk.com and then click “My Activities” from the main nav. Each ticket listed will display one of the following statuses: new, open, awaiting your reply, solved, or closed. Open the ticket to view any comments left by the editor. If you have further questions about your ticket, add your comment in the box and then click “Add Reply” or reply to the initial email notification you received in Outlook.
New – The ticket is being reviewed and has not been assigned to an editor for completion.
Open – The ticket has been assigned to an editor and is in progress.
Awaiting Your Reply – The editor needs additional information or content before proceeding with the ticket.
Solved – The ticket was completed within the past eight days.
Closed – The ticket was completed over eight days ago.
Note: Replying with “thank you” will reopen the ticket.