What is Siteimprove?

Siteimprove is an all-in-one web governance suite. It helps maintain, monitor, and optimize websites. Specifically, it helps identify and remediate quality assurance, SEO, and accessibility problems.

Permissions & Access

Feature Access Notes
Quality Assurance X  
Dictionary X For additions to the dictionary, use Service Cart.
Accessibility X Global standards TBD
SEO X Global standards TBD
Policy X For global and custom policy requests, use the Service Cart.
Reports X For global and custom report requests, use the Service Cart.
Enterprise Search X
Manage my profile X
Manage users For new user requests, use Service Cart.
Manage groups For updates to regions, groups, and business lines, use Service Cart.
Manage service settings
Manage global account
Help and Support X For support requests, use Service Cart.

Regions & Groups

Siteimprove uses the following nomenclature to organize websites:

  • Regions = Divisions
  • Groups = Hospitals, PSGs, ASDs, Specialty
  • Business Lines = Group Roll-ups

How to Update Regions & Groups

Add New Site to Region

  1. Add as group (four matches)
    • http://ladimaging.com
    • http://ladimaging.com/
    • https://ladimaging.com
    • https://ladimaging.com/
  2. Add to business line (one match)
  3. Add as alias
  4. Submit ticket to check alias and crawl

Move Site from Region

  1. Delete as group
  2. Delete from business line
  3. Submit ticket to have alias and crawl removed
  4. Complete steps under Add New Site to Region (if domain doesn't exist in region to which it is moving)

Delete Site from Region

  1. Delete as group
  2. Delete from business line
  3. Submit ticket to have alias and crawl removed

Site Crawls

Siteimprove initiates crawls on each region every five days. Depending on the size of a region, the tool could be crawling it constantly. Once a crawl begins, it can’t be paused or stopped. It is important to factor this time into website projects. Additional crawl time information is as follows:

  • 500 pgs. = 1 hr.
  • 1000 pgs. = 1 day
  • 10k pgs. = 2+ days

Dictionary

The Siteimprove dictionary is used to catalog account specific words. It factors these words into its crawls. Any items in the dictionary will not be counted as misspellings. All spelling decisions are enterprise-wise, which is why all additions should be routed through the Service Cart. The dictionary only accepts single words. It is also case sensitive and recognizes entity characters, such as copyright and trademark symbols. The current list of dictionary items may be viewed in Siteimprove by selecting Decisions under the Spelling tab.

Remediation Notes

Since some errors are unable to be completely resolved at this time, a margin of error should be factored into the Siteimprove results. Action on certain items should be postponed, instead of ignored, until future remediation is determined. There are also items that should be submitted to the Service Cart. These have all been delineated in various sections below.

Helpful Tips

  • Use disable CSS to view some errors
  • Use in context to preview misspellings
  • Use Important Highlights to view problems effecting the most pages
  • Use Priority Pages to view worst offenders located closest to the home page

Fixing Broken Links

To fix broken links, complete the following steps:

  1. Open Siteimprove
  2. Select Region (i.e. North Florida)
  3. Select Group (i.e. Capital Regional Medical Center)
  4. Select Links > Broken Links
  5. On the first entry, select the + icon in the Pages column to open the accordion (this will allow you to view all the pages affected by the broken link)
  6. Select Open Page Report icon on the first item in the dropdown to view location of the error
  7. When the Page Report opens, select the Broken Links accordion on left side to view errors (you may need to disable CSS)
  8. Locate the broken link in dotCMS
  9. Fix the broken link in dotCMS
  10. Go back to Siteimprove and select the Recheck Page icon in the Page Report
  11. Repeat for the next entry

Broken Link Types

There are several different types of broken links logged by Siteimprove. Some we are able to resolve and others will need to be postponed. Use the chart below for reference. You may also view more on HTTP Status Codes and Broken Link Types on Siteimprove’s Help Center.

HTTP Status Fix Postpone Ignore Cause*
404 X Multiple causes (see next two slides)
Invalid URI X Misspelled link
Too many redirects X Redirect error
Cannot resolve hostname X Non-existent/Deactivated website
500 X Website downtime
403 X Unable to access on network
403 X Unable to access on network
Other X Multiple causes

*individual results may vary

Common Broken Link Causes

The following are some common causes you may encounter with broken links:

Broken Link Example Type Cause
Service Page Title Links Services Link wasn’t updated when service page name changed
External Website Links External Website link was expired or incorrect
Resource Page Links External Website link was expired or incorrect
Physician Appt Links Physician Tilde format was incorrect
Physician Profile Links Physician URL Title was incorrect
Image Links Image Image path was incorrect
Misspelled Links Misspelling Link was misspelled
Newsroom Item Links Newsroom Link wasn’t removed when news item was unpublished
FW1 Links Old Unaccounted for during migration with a redirect
Document Links Document Document path was incorrect
Unpublished Page Links Unpublished Link wasn’t removed when page was unpublished
Archived Campaign Links Campaign Link wasn’t removed when campaign was unpublished
Facility Landing Page Service Links Facility Landing Page Relationship wasn’t removed when page was unpublished or link wasn’t updated when page name changed
Facility Landing Page Title Links Facility Landing Page Link wasn’t updated when page name changed

Fixing Misspellings

To fix misspellings, complete the following steps:

  1. Open Siteimprove
  2. Select Region (i.e. North Florida)
  3. Select Group (i.e. Capital Regional Medical Center)
  4. Select Spelling > Misspellings
  5. On the first entry, select the + icon in the Pages column to open the accordion (this will allow you to view all the pages affected by the misspelling)
  6. Select Open Page Report icon on the first item in the dropdown to view location of the error
  7. When the Page Report opens, select the Spelling accordion on left side to view errors (you may need to disable CSS)
  8. Locate the misspelling in dotCMS
  9. Fix the misspelling in dotCMS
  10. Go back to Siteimprove and select the Recheck Page icon in the Page Report
  11. Repeat for the next entry

Misspelling Types

There are several different types of misspellings logged by Siteimprove. Some we are able to resolve and others will need to be postponed. Use the chart below for reference.

Misspelling Example Fix Postpone Ignore Notes Example(s)
Misspelling
Punctuation
Code in Text
Missing Entity Character
X Actual misspelling that should be corrected Departmeny
do’nt
.com“>provide services…
Triage
Physician Last Name X Postpone for future remediation Bahari-Kashani
Medical Term
HCA Term
Abbreviation/Acronym
X Postpone for future remediation and request addition to dictionary Abdominoplasty
iTriage®
EKG
Correct Words X I’m
Incorrect language label

Fixing Potential Misspellings

To fix potential misspellings, complete the following steps:

  1. Open Siteimprove
  2. Select Region (i.e. North Florida)
  3. Select Group (i.e. Capital Regional Medical Center)
  4. Select Spelling > Potential Misspellings
  5. Hover over the first entry to view in context
  6. If it is a misspelling, then select the Confirm as Misspelling icon.
  7. On the first entry, select the + icon in the Pages column to open the accordion (this will allow you to view all the pages affected by the potential misspelling)
  8. Select Open Page Report icon on the first item in the dropdown to view location of the error
  9. When the Page Report opens, select the Spelling accordion on left side to view errors (you may need to disable CSS)
  10. Locate the potential misspelling in dotCMS
  11. Fix the potential misspelling in dotCMS
  12. Go back to Siteimprove and select the Recheck Page icon in the Page Report
  13. Repeat for the next entry

Potential Misspelling Types

There are several different types of potential misspellings logged by Siteimprove. Some we are able to resolve and others will need to be postponed. Use the chart below for reference.

Potential Misspelling Example Fix Postpone Ignore Notes Example(s)
Misspelling X Actual misspelling that should be corrected Departmeny
Physician Last Name
Social Media
Physician Specialty
X Postpone for future remediation Bahari-Kashani
GulfCoastMedicalCtr
Medicine-Orthopaedic
Medical Term
HCA Term
Insurance
Company
Abbreviation/Acronym
Location
X Postpone for future remediation and request addition to dictionary Abdominoplasty
iTriage®
AvMed
Logowear
EKG
Hillbrooke
Correct Words X I’m
Incorrect language label

Documentation

Siteimprove Videos

Presentation

FAQs

No. You have to wait until next crawl, run a single page scan, or view history graph.
No. This is only available under Spelling.
No. You have to use page, PDF, or HTML report.
They will be added upon acquisition.
They will be removed during deactivation.
For syndicated link errors, use the Service Cart.
If the site is no longer active, then remove the link.
If the site is active, but the page is missing, then contact the content owner for guidance or relink to the website’s home page.